By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of our services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.
By visiting our website or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Modification to the service and prices of products:
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our products, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.
ASHAPOWER disclaims any and all liability arising out of the application or use of any product including damages incidentally and consequentially incurred.
ASHAPOWER reserve the right to refuse service to anyone for any reason at any time.
Terms and conditions may or may not change over time. Refer this section on our website ashapower.in periodically to view the updated versions of terms and conditions.
All models of ASHAPOWER products are undergoing quality improvement and updated versions are released at intervals. ASHAPOWER reserves the right to make changes in the hardware and software side of each product released and of the related user manuals and documents herein.
The new version related documents and user manuals may change at any time without notification.
Prices for our products are subject to change without notice.
Always refer to ASHAPOWER website ashapower.in for updated versions of products, their price and related documents.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We reserve the right to stop the sales of our products or Services to any person, any firm, or any geographic region.
We do not warrant that the use of any of our products, services, information, or other materials purchased or obtained by you will meet your all expectations. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without further consultations. Any reliance on the material on this site is at your own risk.
Billing and account information:
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Third-party links:
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Personal information:
Personal information provided or collected through or in connection with our website www.ashapower.in shall only be used in accordance with the Privacy Policy adopted by ASHAPOWER. ASHAPOWER is a registered trademark of ASHAPOWER Digital Systems And Solar Solutions.
Any disputes arising in connection with ASHAPOWER products shall be governed by the laws of India. The courts of Malappuram – Kerala shall have exclusive jurisdiction over disputes arising here under caution.
ASHAPOWER products are designed and manufactured to deliver high quality and performance. Customers are requested to read the user manual before installation of the product. All necessary guidelines and diagrams are provided in the manual for the easy installation. For further assistance feel free to contact the helpline numbers provided. Keep the user manuals and container box for future use and reference. For updated versions of products visit our website www.ashapower.in
Warranty terms and conditions:
ASHAPOWER digital power systems and solar solutions warrants ASHAPOWER products against manufacturing defects arising for a period of Two year (Twenty four months) from the date of purchase. This warranty shall be governed by the terms and conditions as mentioned below.
Any defective product will be replaced or repaired at our option free of charge within a specified period, subject to the unit being delivered at customers cost to our factory or to our authorized distributor or dealer along with the proof of purchase. i.e. duly signed and stamped warranty card or with genuine invoice or e-bill receipt. No onsite warranty is offered for any models of ASHAPOWER MPPT charge controllers under any circumstances. If there is no nearby dealers or distributers customer should send the device directly to our factory in the given address to get it serviced: ASHAPOWER, NEAR MAH SUPER MARKET, KIZHISSERI, KUZHIMANNA.P.O.673641.MALAPPURAM,KERALA.INDIA
Warranty shall be valid only for the period as specified above irrespective of whether the said product has been in use (installed) or not in use for any reason whatsoever.
The warranty does not cover damage to the product due to
Mishandling, negligence, breakage, Transport Damage
Incorrect installation or commissioning
Unauthorized Modifications, changes, or attempted repairs
Force majeure (e.g., lightning, over voltage, storm, fire, Water)
If the device is tampered or opened by any unauthorized person, the warranty is void.
Warranty card duly stamped and signed by the dealer along with the cash invoice must be with the product sent to us. Those warranty cards /cash invoice which are tampered, not stamped and signed by the dealer will be treated as invalid.
All repairs within the warranty period, arising from manufacturing defects will be done free of charge.
Free service and replacement, if any, under the warranty period will not result in the extension of the warranty period under any circumstances.
Warranty is void if the device is used for any purpose other than specified use.
In case of a warranty claim within one month from the original invoice date, up and down shipping charges will be borne by the company.
In case of repair after one month from the date of original invoice up to one year, shipping charges to our service center should be borne by the customer. Return shipping charges after servicing will be paid by the company.
For all other warranty claims and off warranty services, shipping charges for both sides should be borne by the customer.
Delivery Time
ASHAPOWER online shop takes approximately around 5-7 days to deliver the product to your location after you complete the order. However in extreme cases, it may take longer to ship the product. In such cases you will be intimated well in advance.
Shipping Method
All the products sold through ASHAPOWER Shop Online are usually delivered in person by our aligned courier partners located near you or through India post. Hence, there is very little risk of product damage or any operational issue. However if there is any defect or damage in the product please contact us so that we can take the necessary actions for you to enjoy using our products and services without any hassle. You can simply contact our online sales support team .We will be happy to resolve your issues.
Shipping Charges
In most of the cases, ASHAPOWER provides free delivery, however in certain cases a minimal shipping charges may apply and these would be for you to review during the checkout for purchase. Shipping Charges given in the checkout page are final and doesn’t have any hidden costs or additional charges. The price mentioned on the website is the final, and all taxes are inclusive.
Order Tracking
Once your order is complete you will receive the Order Confirmation through email and SMS on your registered e-mail ID and phone numbers, respectively. Once it is processed you will again be intimated similarly through an email and SMS.
NB: Orders placed on website during holidays including Sundays will be dispatched only on the next working day.
ASHAPOWER Online ensures the delivery of products within 7 days after you have placed the order. We make sure that our products that reach you are functional and have no defects.
All the products sold through ashapower.in Online are usually delivered in person by our aligned partners located near you. Hence, there is very little risk of product damage or any operational issue. However if there is any defect or damage in the product please contact us so that we can take the necessary actions for you to enjoy using our products and services without any hassle. You can simply contact our online sales support team at +917594821007, or mail at contact@ashapower.in, mentioning your order details. We will be happy to resolve your issues. You can also refer to the Product Warranty for further details
Order Cancellation
Order Cancellation is allowed only till the time the order is not shipped. Once shipped an order cannot be cancelled.
You can cancel your order anytime, however with the following applicable charges
Within 24 Hours of placing the order – No Penalty
After 24 Hours of placing the order – 10% deduction of Invoice Value
You need to send us the cancellation request by mailing at contact@ashapower.in or by contacting us on our Sales Support Phone No .+917594821003, and +917594821007, mentioning your order details is mandatory.
In case of prepaid orders with online payment (credit card/debit card/ Wallet/ bank transfers) the refund will be done in the same payment mode as originally used while placing the order.
In most of the cases the refund takes 5-7 working days to reflect in your account, after we process your refund request.
In case the payment mode is Cheque or bank transfer (NEFT/IMPS/RTGS) or Cash on Delivery, you will have to send us an image of cancelled Cheque of the account in which you would wish to
receive your refund amount.
In case the cancelled Cheque is not available, please send us the following details via e-mail on contact@ashapower.in
Account Holder’s Name
Account Number
Bank Name
IFSC Code
ASHAPOWER Digital Power Systems and Solar Solutions reserves the right to cancel the order under below mentioned circumstances:
Error / Mistake in product information on our website (error in price, specification, quantity etc.)
Wrong or incomplete details provided while placing the order (incomplete address, wrong or no PIN code, phone number, etc.).
COD order which you did not re-confirm.
Product not available.
Delivery address is out of service area
Product Return
If for any reason, you want to return the product, you are free to return it at the time of delivery. However, in such return cases the cancellation rules will be applicable. The return request would need to be sent through the e-mail from your registered e-mail ID, at contact@ashapower.in, or by contacting us on our Sales Support Phone No 7594821003, 7594821007 mentioning order details being mandatory.
Your amount will be refunded back to you within 7 working days depending on the mode of payment and banks involved.
However we will have to ensure that the product has not been used by you in any way before you asked for the return. After the product delivery no return request will be entertained.
Please ensure that you check the product thoroughly at the time of delivery. You are expected not to accept the products with any physical damage, defect. You have the option of either to refuse or to accept delivery after putting the suitable remarks on the POD (Proof Of Delivery) document. In case there is no such remark about any kind of damage or defect or missing item, ASHAPOWER would be at the liberty to not to replace or refund the order.
Product Replacement
Due to nature of our products, we discourage the returns post satisfactory product delivery. However if there is any issue in the product we will be happy to assist you with the right solution like replacement or the service as the case may be.
The replacement of the device will be 5 days from the date of purchase if required, thereafter the device will be given repaired. The replacement would be considered in the following circumstances
Product delivered was different from what you ordered (different model, size, make, specifications, etc.).All the parts of the product should be intact and in functional state.
The product delivered was damaged or defective or used.
Some parts/accessories of the products were missing.
In all above cases of product replacement, you will be provided with a fresh product. Refunds will be provided only if we are not able to provide you a replacement product.
Replacement or refund will not be issued under following conditions:
The request is made beyond the above specified time frame.
Missing original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery
You have used the products or product is damaged in some way after the delivery.
Product is not in the same condition as you received it.
Any accessary or consumable item which has been used or installed.
Serial Numbers of the Products are tampered with or missing.
Beyond this time frame the Products would be repaired as per the Service and Warranty Policy.
Return Process
Initiate return: Write a mail at contact@ashapower.in or by contacting us on our Sales Support Phone No +917594821003, mentioning following details:
Order No
SKU/Product you want to return
Clear images of the product and packaging highlighting the issue
Invoice Copy
Copy of cancelled Cheque (if payment was done in COD/ Cheque / bank transfer). If cancelled Cheque is not available share account holder’s name, account number, bank name and IFSC Code of the branch
Reverse Pickup/ Self-ship: Once your return request is accepted, you will be requested to repack the product with original packing and invoice. In case reverse pickup facility is not available at your location, please ship the package to our pre-informed location by courier service. The courier charges would be reimbursed.
Product Inspection: Once the return parcel reaches our location, we will do a thorough inspection and will initiate replacement/refund only after we are satisfied with the genuineness of the return request and condition of the product. In case we find that above guidelines are not met, we will return the product back to you without replacement/refund.
Replacement/Refund: The replacement product will be shipped to you within 7 working days. If replacement can’t be provided we will refund the entire amount.
ASHAPOWER offers bulk discounts and best price options for bulk orders. To know more, call us at +917594821007, and +917594821003, or request by mailing at marketing@ashapower.in